Refund policy

Return & Refund Policy

At Zenith Era Life, we want you to be completely satisfied with your purchase. Because we partner directly with independent brands and specialized makers, returns are processed in accordance with our partner fulfillment network.

Return Window & Eligibility
• Return requests must be initiated within 30 days of delivery.
• Items must be unused, undamaged, and in original packaging with all original parts and accessories intact.
• Final sale items, personalized goods, opened personal care products, and gift cards are non-returnable.

Return Shipping & Processing
• Customers are responsible for return postage unless an item arrives defective, damaged, or incorrect.
• All returns must be authorized prior to shipment. Do not mail items back to the address printed on the parcel without an approved return authorization, as products must be routed directly to the specific brand partner facility.

How to Request a Return
1. Email support@zenitheralife.com with your order number, the item you wish to return, and the reason for the request.
2. Once authorized, we will provide instructions and the correct brand partner return destination.
3. Securely pack your item and ship it using a trackable service.

Damaged or Incorrect Items
Please inspect your shipment immediately upon arrival. If an item arrives damaged, defective, or incorrect, contact support@zenitheralife.com within 7 days of delivery with your order number and clear photos of the issue so we can issue a replacement or refund.

Refunds
Once the brand partner receives, inspects, and verifies your return, your refund will be processed back to your original payment method within 3 to 7 business days.